Policies and Information

  1. Return Policy:

    • We offer a hassle-free return policy for all eligible products purchased from our store. Returns are accepted within 30 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
    • Customers are responsible for return shipping costs via tracked service eg. Australia parcel post.
    • Returns may be eligible for a refund, exchange, or store credit, depending on the customer's preference and the availability of the product.

  2. Shipping Policy:

    • We strive to process and ship orders promptly. Orders are typically dispatched one the same business day for orders placed before 1pm, excluding weekends and public holidays.
    • We offer standard shipping with tracking included, and expedited express shipping options are available at checkout for a small fee.
    • Shipping costs vary depending on the destination and selected shipping method. We may offer free shipping promotions from time to time.
    • Estimated delivery times are provided during checkout and may vary based on the shipping destination and carrier delays.

  3. Privacy Policy:

    • We are committed to protecting the privacy and security of our customers' personal information. We only collect data necessary to process orders and provide customer support.
    • Customer data, including contact information and payment details, is stored securely and used solely for order fulfillment purposes.
    • We do not sell or share customer data with third parties for marketing purposes without explicit consent. For more details, please refer to our full Privacy Policy.

  4. Terms of Service:

    • By using our website and making purchases, you agree to comply with our Terms of Service. These terms govern the use of our website, including account creation, order placement, and usage of our services.
    • Users are prohibited from engaging in any unlawful activities, including but not limited to fraud, hacking, or unauthorized use of our website.
    • We reserve the right to terminate user accounts or cancel orders at our discretion, particularly in cases of suspected fraud or abuse.

  5. Product Listing Policies:

    • Our product listings provide accurate and detailed descriptions of each item, including dimensions, materials, and any relevant specifications.
    • We do not sell counterfeit, illegal, or restricted products. All products listed on our website comply with applicable laws and regulations.
    • Product images are for illustration purposes only and may vary slightly from the actual product. Customers should refer to the product description for accurate information.

  6. Customer Service Contact Information:

    • For inquiries, assistance, or support, our customer service team is available via email and phone visit the contact us page.
    • Our customer service hours are 9am - 4pm Monday to Friday. We strive to respond to all inquiries promptly and provide assistance to our valued customers.

  7. Payment Policy:

    • We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways.
    • Payments are processed securely through our website's checkout system. We do not store or have access to customers' payment information beyond what is necessary to process orders.
    • Invoices are provided for all orders, and customers will receive confirmation emails upon successful payment processing.

  8. Cancellation Policy:

    • Customers may cancel their orders within 24 hours of purchase for a refund provided items have not been shipped from our distribution center. To cancel an order, please contact our customer service team with your order details.
    • Orders that have already been shipped cannot be cancelled but may be eligible for return as outlined in our Return Policy.
    • We reserve the right to cancel orders due to stock availability, pricing errors, or other unforeseen circumstances. In such cases, customers will be notified promptly, and refunds will be issued if applicable.